Data Deletion

Sign in, open Settings and press Disconnect next to the account. The access token is deleted at once, and nothing posts, replies or sends from that account again. Your campaigns and history stay, so connecting again picks up where you left off.

In Instagram, open Settings, then Apps and websites, and remove OffHand. Instagram tells us, and we disconnect the account in the same way. From the same screen you can ask for your data to be deleted: Instagram sends us the request, we delete it automatically, and Instagram gives you a confirmation code you can check on this page.

Write to hello@offhand.me from the email you sign in with, naming the Instagram account, to delete an account's data or your whole OffHand login and workspace. We may ask you to confirm you control the account. We finish within 30 days and confirm by email.

• The connected account and its access tokens.
• Its campaigns, keyword flows, scheduled and past posts and their numbers.
• Comments, replies, private replies and DM logs, with the usernames and ids of the people in them.
• The email list collected through its flows, its newsletters and templates.
• Its reply style, artist profile, saved hooks and follower history.

Backups roll over within 30 days, so a deleted account leaves them by then. We keep only what the law requires us to, such as billing records.

The account you interacted with decides what is kept. Ask them, or write to hello@offhand.me with your Instagram username and the account, and we will help. See the Privacy Policy for more.