Terms of Service

OffHand is provided by OffHand Ltd, a company registered in England and Wales (registration in progress). Contact: hello@offhand.me.

• You must be 13 or over, and old enough to agree to these terms where you live.
• Use OffHand only with Instagram professional accounts you own or are authorised to manage.
• Keep your login to yourself. You are responsible for what happens in your workspace, including what its members do.

You agree not to use OffHand to:

• Send spam, or message people who have not commented on your posts or written to you.
• Mislead people, impersonate anyone, or post content that is unlawful, hateful or infringes someone's rights.
• Collect people's data for anything other than what they gave it for.
• Break Meta's Platform Terms, Instagram's Terms of Use and Community Guidelines, or the law, including privacy, consumer and anti-spam law.
• Probe, overload or work around OffHand's limits and security.

OffHand keeps to Instagram's limits on your behalf: one private reply per comment, direct messages only inside Instagram's 24 hour window, and Meta's rate limits. We may pause a campaign or an account that puts these, or other customers, at risk.

What you upload and write stays yours. You let us store, process and publish it only to provide OffHand to you. For the data of people who interact with your account, you are the controller: you are responsible for having a lawful basis for any email list you build, and for answering their requests. We help, as the Privacy Policy explains.

OffHand drafts replies, hooks and captions with AI. Drafts can be wrong. You choose whether they post automatically or wait for you, and what goes out under your name is your responsibility.

Some features need a paid plan. Prices are shown before you pay, and you can cancel at any time; the plan runs to the end of the period already paid. If you are a consumer in the UK, your statutory rights are not affected.

OffHand depends on Meta and other providers. When Instagram changes or limits its API, some features may stop or change. We work to keep OffHand running but cannot promise it will never be interrupted. We may change these terms; if a change matters, we tell you by email before it applies.

You can stop at any time by disconnecting your accounts and asking us to delete your login. We may suspend or close an account that breaks these terms, telling you why unless the law stops us.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or anything else the law does not allow to be limited. Otherwise, we are not liable for lost profits, lost followers, or losses caused by Meta or other platforms, and our total liability in any 12 months is limited to what you paid us in that period, or £100 if more.

These terms are governed by the law of England and Wales, and its courts decide any dispute. If you live elsewhere in the UK, you can also bring a claim where you live.

Parts of OffHand began as MIT licensed open source software, credited in its licence file. That licence covers that code, not the hosted service.